They are extremely unprofessional about payments. I had made payment after payment and somehow they were sneaking some interest in there because I knew that I had paid it off, but they kept calling me insisting that I pay. I asked for an overview of my payments or some sort of statement for my records. They refused to do so. I knew I had paid it off. They did not keep their own records. They finally left me alone, but according to my own bank statements, I had paid over $3,000 to them.